{"id":1406,"date":"2022-03-09T08:08:51","date_gmt":"2022-03-09T08:08:51","guid":{"rendered":"https:\/\/swsecuritysolutions.co.za\/?page_id=1406"},"modified":"2022-08-15T12:11:38","modified_gmt":"2022-08-15T12:11:38","slug":"noc","status":"publish","type":"page","link":"https:\/\/swsecuritysolutions.co.za\/beta\/noc\/","title":{"rendered":"Network Operations Centre"},"content":{"rendered":"

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Network Operations Centre<\/h1>\n

[\/et_pb_text][et_pb_image src=”https:\/\/swsecuritysolutions.co.za\/beta\/wp-content\/uploads\/2022\/06\/NOC.png” title_text=”NOC” align=”center” _builder_version=”4.17.4″ _module_preset=”default” width=”80%” width_tablet=”80%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” height_last_edited=”off|desktop” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”NOC WRITEUP” _builder_version=”4.17.4″ background_enable_image=”off” parallax=”on” parallax_method=”off” custom_padding=”50px||50px||true|false” custom_padding_tablet=”50px||50px||true|false” custom_padding_phone=”0px||0px||true|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||30px||false|false” custom_margin_last_edited=”off|desktop” global_colors_info=”{}” custom_margin__hover_enabled=”off|desktop”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Text” _builder_version=”4.17.4″ text_font=”||||||||” text_text_color=”#0C71C3″ header_2_font=”Overpass|700|||||||” header_2_text_align=”center” header_2_font_size=”50px” header_3_font=”Overpass|600|||||||” header_3_font_size=”30px” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”|||||” header_2_text_align_tablet=”” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|desktop” header_2_font_size_tablet=”50px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_3_font_tablet=”” header_3_font_phone=”Overpass|700|||||||” header_3_font_last_edited=”on|phone” header_3_text_align_tablet=”” header_3_text_align_phone=”center” header_3_text_align_last_edited=”on|phone” header_3_font_size_tablet=”24px” header_3_font_size_phone=”24px” header_3_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

SW Network Operations Center (SWNOC)<\/h2>\n

+27 (0)87 094\u00a00255<\/h3>\n

We provide a 24\/7 call centre service. 365 days a year.<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.17.4″ z_index=”1″ global_colors_info=”{}” custom_margin__hover_enabled=”off|desktop” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone”][et_pb_column type=”1_3″ admin_label=”Column” _builder_version=”4.17.4″ global_colors_info=”{}”][et_pb_blurb title=”Sign up for SW Solutions SLA” use_icon=”on” font_icon=”l||divi||400″ icon_color=”#597482″ image_icon_width=”70px” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” admin_label=”Sign up for SW Solutions SLA” _builder_version=”4.17.4″ header_font=”Overpass|900|||||||” header_text_color=”#FFFFFF” header_line_height=”1.4em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” background_color=”#001f4c” image_icon_custom_margin=”||20px||false|false” image_icon_custom_padding=”15px||||false|false” text_orientation=”center” custom_margin=”||30px||false|false” custom_padding=”20px|15px|15px|15px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(10,45,97,0.1)” image_max_width=”120px” image_max_width_tablet=”” image_max_width_phone=”50px” image_max_width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Our SLA’s is the ongoing process of ensuring all provided services and processes including the underlying contracts – are in alignment with the agreed-upon service <\/span>level targets stipulated by the contract. SW offers 365 days 24\/7 service level agreements.<\/span><\/p>\n

Premium SLA<\/strong> – SD WAN with Premium Connectivity and Broadband Service (99.99% uptime + onsite and remote support)<\/span><\/p>\n

Standard SLA<\/strong> – SD WAN with Broadband Connectivity and LTE Backup (98.5% Uptime + onsite and remote support)<\/span><\/p>\n

Lite SLA<\/strong> – SD WAN Single connectivity (Onsite and remote support)<\/span><\/p>\n

Bespoke SLA<\/strong> – Non-Standard SLA are available<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Account Enquiries and Billing” use_icon=”on” font_icon=”||divi||400″ icon_color=”#597482″ image_icon_width=”70px” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” admin_label=”Account Enquiries and Billing” _builder_version=”4.17.4″ header_font=”Overpass|900|||||||” header_text_color=”#FFFFFF” header_line_height=”1.4em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” body_link_text_color=”#ffffff” background_color=”#001f4c” image_icon_custom_margin=”||20px||false|false” image_icon_custom_padding=”15px||||false|false” text_orientation=”center” custom_margin=”||30px||false|false” custom_padding=”20px|15px|15px|15px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(10,45,97,0.1)” image_max_width=”120px” image_max_width_tablet=”” image_max_width_phone=”50px” image_max_width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Our Service Management and Account teams can assist any customer’s billing enquiries:\u00a0<\/span><\/p>\n

accounts@swsecuritysolutions.co.za<\/a><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”IT Support & Management Services” use_icon=”on” font_icon=”||divi||400″ icon_color=”#597482″ image_icon_width=”70px” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” admin_label=”IT Support & Management ” _builder_version=”4.17.4″ header_font=”Overpass|900|||||||” header_text_color=”#FFFFFF” header_line_height=”1.4em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” background_color=”#001f4c” image_icon_custom_margin=”||20px||false|false” image_icon_custom_padding=”15px||||false|false” text_orientation=”center” custom_margin=”||30px||false|false” custom_padding=”20px|15px|15px|15px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(10,45,97,0.1)” image_max_width=”120px” image_max_width_tablet=”” image_max_width_phone=”50px” image_max_width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Our IT technical support team monitor and maintain the IT systems and networks of your organization. As a technical support team, we troubleshoot hardware and software faults, solving them in the fastest and most sufficient way, either remotely or dispatch a qualified technician to the site. With Premium and Standard SLA options service, calls for any faults are included. Mean time to restore (MTTR) options are below:<\/span><\/p>\n

Premium SLA<\/strong> – 8 hours MTTR<\/p>\n

Standard SLA<\/strong> – Next business days MTTR<\/p>\n

Lite SLA –<\/strong> Call out Fee Applicable (Two Business Days)<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Facilities Management” use_icon=”on” font_icon=”||divi||400″ icon_color=”#597482″ image_icon_width=”70px” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” admin_label=”Facilities Management” _builder_version=”4.17.4″ header_font=”Overpass|900|||||||” header_text_color=”#FFFFFF” header_line_height=”1.4em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” background_color=”#001f4c” image_icon_custom_margin=”||20px||false|false” image_icon_custom_padding=”15px||||false|false” text_orientation=”center” custom_margin=”||30px||false|false” custom_padding=”20px|15px|15px|15px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(10,45,97,0.1)” image_max_width=”120px” image_max_width_tablet=”” image_max_width_phone=”50px” image_max_width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

Our Facility management is responsible for making sure the systems of the facilities department are in a remarkable condition. In addition, our facilities team ensure that your working environment is safe, comfortable, productive and sustainable.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ admin_label=”Column” _builder_version=”4.17.4″ global_colors_info=”{}”][et_pb_blurb title=”Network Monitoring Services” use_icon=”on” font_icon=”||divi||400″ icon_color=”#597482″ image_icon_width=”70px” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” admin_label=”Network Monitoring Services” _builder_version=”4.17.4″ header_font=”Overpass|900|||||||” header_text_color=”#FFFFFF” header_line_height=”1.4em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” background_color=”#001f4c” image_icon_custom_margin=”||20px||false|false” image_icon_custom_padding=”15px||||false|false” text_orientation=”center” custom_margin=”||30px||false|false” custom_padding=”20px|15px|15px|15px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(10,45,97,0.1)” image_max_width=”120px” image_max_width_tablet=”” image_max_width_phone=”50px” image_max_width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

SW IT monitors every networking component for performance and fault tolerance and is continuously monitored to optimize and maintain their availability. In addition, our network monitoring proactively identifies any bottlenecks of performance issues at the initial stage to minimize downtime. With any of our SLA’s you will have full visibility of your uptime and network performance through our Dashboard.\u00a0<\/span><\/p>\n

Through Typical Performance Indicators you will be able to view uptime, response time and traffic usage.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Asset Management” use_icon=”on” font_icon=”||divi||400″ icon_color=”#597482″ image_icon_width=”70px” image_icon_width_tablet=”120px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” admin_label=”Asset Management” _builder_version=”4.17.4″ header_font=”Overpass|900|||||||” header_text_color=”#FFFFFF” header_line_height=”1.4em” body_font=”Open Sans||||||||” body_text_color=”#FFFFFF” background_color=”#001f4c” image_icon_custom_margin=”||20px||false|false” image_icon_custom_padding=”15px||||false|false” text_orientation=”center” custom_margin=”||30px||false|false” custom_padding=”20px|15px|15px|15px|false|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset1″ box_shadow_vertical=”10px” box_shadow_blur=”60px” box_shadow_color=”rgba(10,45,97,0.1)” image_max_width=”120px” image_max_width_tablet=”” image_max_width_phone=”50px” image_max_width_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n

SW IT asset management gives you the peace of mind that all your assets are linked to your SLA profile with a security objective in mind that caters for a continuous diagnostics and mitigation program.\u00a0<\/span><\/p>\n

– We provide tags, Scanners, Cloud-based Software and onboarding of Any Assets<\/p>\n

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Network Operations CentreSW Network Operations Center (SWNOC) +27 (0)87 094\u00a00255 We provide a 24\/7 call centre service. 365 days a year.Our SLA’s is the ongoing process of ensuring all provided services and processes including the underlying contracts – are in alignment with the agreed-upon service level targets stipulated by the contract. 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